Privacy Policy
Last updated September 2026
This policy explains how Agua Wood Ltd (company no. 14980671), trading as BespokeTimberWindows.com, collects and uses your personal data when you contact us or use this website. We are the data controller for the information you provide.
Information we collect
When you request an estimate, book a survey or send an enquiry, we collect the details you give us. We also collect some technical information automatically as you browse.
- Your name, email address and phone number
- Your property address or postcode
- Details of your project — window or door type, quantities, timescales and any message you send
- Technical data such as IP address, device and browser type, and the pages you visit, collected via cookies and analytics
How we use your information
- To respond to your enquiry and prepare your estimate
- To arrange and carry out a site survey and confirm your price
- To manufacture, deliver and install your order and honour our guarantee
- To provide customer service and keep you updated on your project
- To improve our website and measure the performance of our advertising
- To send you information about our products and offers where you have asked us to
Our legal bases
We rely on the following lawful bases under UK GDPR:
- Consent — where you tick to be contacted or opt in to marketing
- Legitimate interests — to respond to your enquiry and run our business
- Contract — to prepare a quotation and fulfil an order you place
- Legal obligation — to keep records required by law
Who we share it with
We never sell your personal data. We share it only where necessary with:
- Our own surveyors and installation team
- Trusted providers who help us operate — website hosting, our enquiry/CRM system and email
- Analytics and advertising partners (Google, via Google Tag Manager) to measure and improve our marketing — see our Cookie Policy
- Professional advisors or authorities where we are required to by law
How long we keep it
We keep enquiry and customer records for as long as we need them to provide our service and to meet our legal, accounting and warranty obligations, after which we securely delete or anonymise them.
Keeping your data secure
We use appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access. No transmission over the internet is completely secure, but we take all reasonable steps to safeguard your information.
Your rights
Under UK data protection law you have the right to access, correct, erase, restrict or object to our use of your data, to data portability, and to withdraw consent at any time. To exercise any of these, email us at info@bespoketimberwindows.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The "last updated" date above shows when it was last revised.
Contact us
Agua Wood Ltd, Suite 205, 1-9 St Ann's Road, Harrow, London HA1 1LQ.
Email: info@bespoketimberwindows.com or sales@bespoketimberwindows.com · Phone: 020 8050 4987
